What is happening with summer programming?
All in-person summer programming is suspended until at least August 1. Where possible, programming will be postponed or transitioned online. Summer study abroad and international academic experiences will be significantly scaled back. Please contact your program to find out specific details.

Will May Commencement be rescheduled?
As long as it is safe to do so, the graduating Class of 2020 will be welcomed back to campus for an in-person Commencement ceremony on May 30, 2021. This event will take the place of the ceremony originally scheduled for May 15, 2020. Read more about the plans for the May 2021 celebration and see a video message from Chancellor Martin to the Class of 2020 and their families.

How will diplomas be distributed?
Diplomas will be mailed to all graduates.

How do I access other university services while I’m studying remotely? Like career services, financial aid, etc.?
All student services will continue to be available remotely during this time. Please visit students.wustl.edu to learn more about the resources available to you as a student of Washington University.

I have an accommodation through Disability Resources. Will I still receive my accommodation?
Yes. Disability Resources is available to support you through this situation via virtual communication. You may arrange phone and Zoom appointments to occur during business hours (8:30 a.m.-4 p.m. CST) by emailing disabilityresources@wustl.edu.

If I need to work in order to help pay for tuition, room and board, will the university help me find a job where I live?
As a student at Washington University, you are always welcome to utilize the services provided by the Career Center. To learn more or to get in touch with the Career Center, visit the Career Center online.

I will not be able to work at my on-campus job – what can I do?
Dayschool Undergraduate Students – If you are receiving need-based aid, we will provide a University Grant to cover your “lost” earnings and we will calculate your lost earnings based on your actual earnings during the spring semester, prior to 3/9. We will begin providing funds the week of 3/23.
Graduate/UCollege Students – If you are a graduate student, please contact the Graduate Aid office for your program. See a list of graduate aid contacts.

Since classes have been moved to online instruction, will students be reimbursed for tuition?
Because students will be completing their academic coursework online and receiving credit toward their degree programs, tuition will not be reimbursed. The university continues to operate during this time, with faculty still teaching classes and completing normal activities, with regular support from staff within the schools. Students will continue to receive academic instruction from the same faculty members, albeit in a modified environment, for academic credit, and we will continue to provide academic support services and resources remotely. In addition, the university is absorbing the additional costs of delivering online coursework during challenging circumstances. We appreciate everyone’s flexibility and patience as we navigate this sudden and unprecedented situation.

I live in university-owned housing – will financial aid be reduced when my prorated housing charges are credited?
No, financial aid will not be reduced. Adjustment amounts will be determined by Residential Life and credited to your student account in early April. If your housing adjustment results in a credit balance on your student account and you are signed up for direct deposit, your refund will be automatically deposited into the account you have on file through WebSTAC. If you are not signed up for direct deposit, we will mail a check to the permanent address in WebSTAC. The quickest and most efficient way to receive your refund is through direct deposit and you can take action now to sign up for direct deposit on WebSTAC if you haven’t already done so. To sign up, select Billing & Bear Bucks -> Pay/View My Bill -> Sign up for direct deposit refunds. If you are already signed up for direct deposit, you may wish to confirm your banking information.

I’m a student who needs access to high-speed internet for remote learning. Can someone help me?
If you have concerns about your internet access, please call 314-933-3333 to learn how to access technical support.

What will happen to my mail?
Updates will be posted on the Mail Services website For urgent matters, contact mailrooms at South 40: 314-935-5069, Northside: 314-935-5635, Lofts: 314-935-0099. We will forward any student mail currently on campus to students via USPS first-class mail to permanent home addresses. Click here for more specific instructions.

If I’m staying on campus, will the libraries be open?
Most library locations will remain open with limited hours and access through Friday, March 20, and then will be closed through at least April 30. Note: The Becker Medical Library and Brown School Library are not adhering to this schedule. For more information, visit the Libraries website.

What counseling and support resources are available?
We understand some community members may feel anxious about this evolving public health situation or have concerns about friends and family living in areas currently experiencing the outbreak. Here are some available resources:

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